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Frequently Asked Questions
FAQ's
How long will it take to receive my order?
What are "business days"?
How can I get a ribbon swatch sample?
Are the personalized ribbons pre-cut?
Is there a set up fee for custom logo ribbon?
What file formats can I send for my custom logo ribbon?
Do the same colors of different ribbon types match?
Can I request a catalog?
Can I get a sample of a favor item?
Where can I get a coupon?
Do I have to place my order online?
Can I use my debit card or check card to place my order?
I got an email saying that my billing address doesn't match. I know the billing address I gave is correct. Why aren't you able to process it?
Why didn't I get a confirmation of my order?
I don't want a standard length favor ribbon. What are my
options?
How long can my personalization be?
Can I get ribbons printed for an event that is not a wedding?
How do I fill in my personalization for favor ribbon?
How do I fill in my personalization for continuous printed ribbon?
How do I enter a monogram?
Can I have my wording printed in all capital or all lowercase letters?
Can I come visit your store?
Are the personalized ribbons machine washable?
Is it possible for me to cancel or change my order?
How long does it take to receive my order?
Delivery schedules vary by item. The delivery time frame for each item is listed in the item's description. There is no hidden production or processing time for any item; your order will be delivered to you within the time frame stated in the description.
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What are "business days"?
Business days are weekdays and do not include weekends or holidays. If your order is placed before 9 a.m. Pacific Time on a business day, your order date is business day one. The following business day is business day one if your order is placed after 9 a.m. Pacific Time.
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How can I get a ribbon swatch sample?
Click here to request free ribbon swatch samples using our online sample request form.
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Are the personalized ribbons pre-cut?
All of our ribbons are shipped uncut on a roll to prevent wrinkling or damage to the imprint.
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Is there a set up fee for custom logo ribbon?
Set up is included in the pricing for all of our personalized items. There are no additional or "hidden" charges for any ribbon style.
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What file formats can I send for my custom logo ribbon?
Please send your artwork in .eps or .ai format. If your logo includes text, be sure to save text as outlines. We're sorry, but .jpg, .gif, and other image formats are not suitable for custom logo ribbon.
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Do the same colors of different ribbon types
match?
The same colors in different ribbon types may
not match exactly. You should request samples
to compare for yourself.
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Can I request a catalog?
Regal Ribbons does not offer a printed catalog. Our entire
product line can browsed and purchased from our website.
Color swatch samples of our personalized ribbons can be requested by clicking on the "Request Ribbon Swatch" button and following the form's instructions.
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Can I get a sample of a favor item?
We do not offer free samples of our favor items. Many favors do not have a minimum purchase requirement, and can be purchased individually.
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Where can I get a coupon?
Short term coupons are available through our newsletter and our store blog. Use the newsletter sign up link at the bottom of this page to receive our free email newsletter, and click here to visit our blog,
long term coupons are listed here:
Enter coupon code AH1K10P at checkout to receive a 10% discount on any order for $1000 or more worth of products (discount is based on order total before shipping and sales tax is applied).
Coupon code FAV1K is valid for 10% off any favor ribbon order of one thousand pieces or more.
Coupon code ESV20 can be applied for a 20% discount off an order of 5 or more rolls of item #CSHST050 - Edged Sheer Continuous Print Ribbon.
Coupon code CBT20 can be applied for a 20% discount off an order of 5 or more rolls of item #CPT010 - Continuous Block Printed Taffeta Ribbon.
Coupon code CGG20 can be applied for a 20% discount of an order of 5 or more rolls of item #CGG009 - Continuous Print Personalized Grosgrain Ribbon.
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Do I have to place my order online?
Due to the custom nature of our products we do not accept orders by phone. Your order must be placed via our secure online store, which is hosted by the Yahoo! shopping network.
When placing your order online, please be assured that your personal information is secure. More information on Yahoo! shopping security can be found here:
Yahoo! Shopping FAQ
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Can I use my debit card or check card to place my order?
You can attempt to use your debit or check card at your own risk if it has the Visa or Mastercard logo on the front. However, we strongly recommend using a regular credit card for your mail order purchases. Debit and check cards process differently than regular credit cards, and often do not clear through address verification. In most cases, if your card is not approved for address verification, the purchase amount of your order is held out of your account by your bank for as many as 7-10 business days after your order is rejected. Your money can be tied up and your order will not be processed without address verification. For this reason, we strongly recommend using a regular credit card for your purchase.
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I got an email saying that my billing address doesn't match. I know the billing address I gave is correct.Why aren't you able to process it?
Debit and check cards cannot always be verified through our billing address
verification system. If you have used a check or debit card, you will need to resubmit your order with a different form of payment.
If you have recently moved, your billing address on record may still be your former address. Contact your credit card company for more details.
If you have attempted to place your order with an international credit card (issued outside of the United States), you will need to resubmit your order with a new form of payment. We cannot accept credit cards issued outside of the United States, even if the billing address is a US address.
If your have placed an order with a "gift" card, you will need to resubmit your order with a different form of payment. Gift cards do not have address information attached to them, and cannot be verified through address verification systems.
In the interest of providing the highest security level possible, we will not accept an order without the ability to obtain address verification for the credit card provided on the order form.
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Why didn't I get a confirmation of my order?
If you leave the confirmation check box checked on your order form, an email confirmation is automatically sent to the email address supplied order form. If you "uncheck" this box, you will not receive a confirmation.
If the email address entered on the order form is incorrect, the confirmation will be sent to an incorrect address. Please be sure to double check your email address before submitting your order.
Some email services limit the amount of email members can receive. If your email box is "full", your email confirmation will not reach you.
AOL customers tend to have the most difficulty in receiving email confirmations and/or questions we have sent by email regarding orders. If you are using an AOL email address, more information regarding missed AOL email can be found at AOL's Postmaster website.
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I don't want a standard length favor ribbon. What are my
options?
The standard length of our favor ribbon varies by ribbon type, and ranges from 13" - 20". You can request a ribbon length up to 3" longer than the standard length of the favor ribbon you choose at no additional cost. Shorter lengths (8" minimum) are also available at no additional cost. To order a custom length, enter your desired length (whole inches only) in the "Comments" section of your order form.
Longer lengths (from 4" over the standard length, up to 28" maximum) are available for some ribbon styles at an additional cost. Please email us at info@regalribbons.com for a custom length quote and instructions for placing a custom length order. It is essential to follow the instructions provided in the quote email to prevent delays in production of your order.
The standard length is ALWAYS used unless you specify
another length in the comments section of your order
form.
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How long can my personalization be?
Personalization limits vary. For favor ribbons, the limits range from 19 - 40 letters and spaces depending on ribbon type. Please see the item description for the
item(s) you are interested in for the character limit.
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Can I get ribbons printed for an event that is not a wedding?
Yes! Regal Ribbons imprints ribbons for all occasions.
Your personalization can be for whatever you want as long as it fits within our personalization limits.
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How do I fill in my personalization for favor ribbon?
Click here for a video presentation of these instructions.
Enter your personalization the way you would like it to read from left to right on the ribbon, with a single space between each word. If you enter a bridal personalization (two first names and a date), the names will be on the left and the date will be on the right when you cut your ribbon. Here is an example of how to enter a bridal personalization into the text field:
Cathy & Thomas May 16, 2009
If you are personalizing your favor ribbon with a different type of message, please provide placement instructions in the "Comments" section of your order form. If no instructions are given for non-standard personalization, the wording will be divided at the discretion of our printers. Please note, we cannot print slashes (/) on ribbon. Slashes are converted to dashes (-) when printed on ribbon.
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How do I fill in my personalization for continuous printed ribbon?
For continuous printed ribbon, enter your personalization as you would like it to appear from left to right on the ribbon. If you use a bridal personalization, spaces will be inserted between the names and date as shown in the example images. Other types of personalization are spaced at the discretion of our printers. If you have specific placement needs for continuous printed ribbon, please email us with your request before placing your order. Please note, we cannot print slashes (/) on ribbon. Slashes are converted to dashes (-) when printed on ribbon.
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How do I enter a monogram?
To enter monograms, follow these instructions:
Marriage Monogram: Enter wife's first name initial, then couple's last name initial, followed by husband's first name initial.
Personal Monogram: Enter first name initial, then last name initial followed by middle name initial.
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Can I have my wording printed in all capital or all lowercase letters?
We automatically convert personalization entered in all lowercase or all capital letters to initial capitals, unless otherwise stated in the product description. If you need all lowercase letters, please let us know in the "Comments" section of your order form. All capital letters cannot be done in most cases. If you need all capital letters, please email us before placing your order with your personalization and we will let you know if it can be printed in all capital letters.
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Can I come visit your store?
Our Morgan Hill, CA location is a manufacturing facility in an industrial complex. No retail showroom is on premises. You may view our complete product line here on our website.
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Are the personalized ribbons machine washable?
No. Our personalized ribbon is not appropriate for apparel use and cannot be washed.
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Is it possible for me to cancel or change my order?
Personalized orders cannot be changed or canceled. For this reason, we encourage you to confirm your event date and the spelling of all personalization before placing your order. If you are uncertain about any aspect of a personalized order, do not submit the order.
Non-personalized orders can be changed if the order has not yet shipped. Contact us by email at info@regalribbons.com for order status information.
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We accept orders from the Continental US, HI & AK only
All images and content are ©Copyright Regal Ribbons™ 1998-2008
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