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When you submit an order, you must agree to the terms and conditions detailed below. Please read them carefully before placing your order. Our "Frequently Asked Questions" page includes answers to our most commonly asked questions. If you have questions regarding our products or policies, please email us at info@regalribbons.com before placing your order.
Return Policy
Contact Information
Shipping Information
Shipping and Handling Rates
Payment Information
Pricing and Availability
Copyright and Trademark Disclaimer
Typographical Error Policy
RETURN POLICY:
Personalized, custom and edible items cannot be returned or exchanged. All sales of items labeled "clearance item, all sales final" are final.
Orders that are damaged, lost in transit, or misprinted are replaced with an exact replacement of the original order. If your order arrives damaged, please keep the packaging that it arrived in so that a proper claim can be made with the carrier, and contact us immediately by email to info@regalribbons.com.
Favor items and trimmings that are unopened and in perfect condition can be returned within 14 days of receipt. A return authorization number is required for all returns. Please contact us via email for a number and for instructions on how to handle your return. Return freight is the responsibility of the customer. Shipping and handling charges cannot be refunded.
Proofreading of personalized items is the responsibility of the customer. Items incorrectly personalized due to customer error cannot be returned or exchanged.
Please check your order carefully upon receipt. All claims for damage or shortage must be made via email to info@regalribbons.com within 7 business days of receipt.
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CONTACT INFORMATION
For customer service, order status information, and product inquiries, please contact us by email at info@regalribbons.com. We respond promptly to email sent during our business hours.
Our business hours are:
Monday - Thursday 10 a.m. - 4 p.m. Pacific Time
Friday 10 a.m. - 1 p.m. Pacific Time
Our manufacturing facility (no showroom) is located at:
Regal Ribbons
16840 Joleen Way Unit D3
Morgan Hill, CA 95037
(408) 782-6085
Due to the custom nature of our business, we do not accept orders or changes to orders by phone. Order details and status information are not accessible by our manufacturing facility staff. Please contact our customer service department by email for information regarding existing orders.
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info@regalribbons.com
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SHIPPING INFORMATION
Shipping Schedule
Our items are grouped into three different shipping categories. Delivery schedules for each shipping group are as follows:
Shipping Group One:
Delivered within ten business days with Standard Service
Delivered within five business days with Expedited Service
Shipping Group Two:
Delivered within three weeks with Standard Service
Delivered within twelve business days with Expedited Service
Shipping Group Three:
Items in shipping group three are delivered within four weeks.
Expedited Service is not available for Shipping Group Three.
Shipping group information and delivery details can be found in the description of every item.
Orders that include items from different shipping groups will arrive in more than one shipment.
Shipping Details
Some items cannot be shipped outside of the contiguous US states. These items will have shipping restrictions noted in the item description.
Orders shipped to California are subject to 8.25% sales tax.
Please provide a full street address for delivery. Delivery to PO Boxes is not available. Some shipments may require a signature. Please provide us with a shipping address where you or your designated recipient will be during the day. Please check your shipping address carefully before submitting your order. Additional shipping costs for reshipment will apply if your package is returned to us due to an invalid or incomplete address.
Please note, if you change the shipping address for an order that has already shipped (by phone or in writing to the package carrier service) additional charges will be made to your credit card for the cost of the forwarding service. Forwarding charges vary and are determined by the package carrier.
We ship to the Continental US, HI and AK only. We're sorry, but we do not ship to APO/FPO addresses or US territories.
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SHIPPING AND HANDLING RATES
Shipping and handling rates are based on each order's product total. Shipping and handling rates for orders shipped to the Continental US are as follows.
Standard Service (Continental US rates):
0 to $24.99 - 6.95
$25.00 to 49.99 - 7.95
$50.00 to 74.99 - 8.95
$75.00 to 99.99 - 9.95
$100.00 to 149.99 - 11.95
$150.00 to 199.99 - 13.95
$200.00 to 299.99 - 16.95
$300.00 and above - 20.95
Expedited Service (Continental US rates):
0 to $24.99 - 18.95
$25.00 to 49.99 - 19.95
$50.00 to 74.99 - 20.95
$75.00 to 99.99 - 21.95
$100.00 to 149.99 - 23.95
$150.00 to 199.99 - 25.95
$200.00 to 249.99 - 28.95
$250.00 to 299.99 - 31.95
$300.00 to 349.99 - 34.95
$350.00 to 399.99 - 37.95
$400.00 to 449.99 - 40.95
$450.00 to 499.99 - 44.95
$500.00 to 599.99 - 48.95
$600.00 to 699.99 - 52.95
$700.00 to 799.99 - 56.95
$800.00 to 899.99 - 60.95
$900.00 to 999.99 - 64.95
$1000.00 to 1099.99 - 68.95
$1100.00 to 1199.99 - 72.95
$1200.00 to 1299.99 - 76.95
$1300.00 to 1399.99 - 80.95
$1400.00 to 1499.99 - 84.95
$1500.00 and above - 88.95
Please email us for a shipping quote for orders shipped to Hawaii or Alaska.
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PAYMENT INFORMATION
Regal Ribbons accepts Visa, Mastercard and American Express credit cards. We use an automated address verification system (AVS) to verify the billing address for any credit card provided. If we cannot get address verification approval for the credit card provided as payment for an order, we cannot process the order. Credit cards with billing addresses outside of the United States are not accepted. Due to the custom nature of our products, your credit card will be charged for your order when the order enters production.
DEBIT AND CHECK CARD DISCLAIMER:
We accept check and debit cards from our customers with this warning; many debit and check cards are not compatible with address verification systems. A debit card's issuing bank will reserve the funds required to complete the sale immediately upon order submission. When the card fails address verification, the funds reserved for your order may be held by the bank, even though the transaction has not been finalized. The actual length of the hold is determined by your bank and is outside of our control. You may attempt to place an order with a check or debit card at your own risk. We do not assume responsibility for loss or inconvenience due to held funds.
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PRICING AND AVAILABILITY
Pricing and availability of all items are subject to change without notice. We will notify you by email if we are unable to fulfill your order for any reason. Price changes are not applied retroactively to orders placed before the price change.
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COPYRIGHT AND TRADEMARK DISCLAIMER
Copyright and trademark information for personalized items:
The submission of any personalized order constitutes a declaration by the customer that he or she is the owner or authorized user of any copyrighted and/or trademarked names or phrases. The individual or entity submitting the order agrees to indemnify, defend and hold harmless Regal Ribbons from and against any claims alleging violation of any trademarks, copyrights, or intellectual property rights resulting from the processing of any order.
We reserve the right to refuse to print any personalization for any reason. We will contact you by email with details of the refusal if your personalization is rejected.
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TYPOGRAPHICAL ERROR POLICY
Regal Ribbons is not repsonsible for typographical errors in pricing or product specifications. If there is a typographical error in the pricing or specifications of an item in your order, we will contact you by email with corrected information, and will place the order on hold to allow you to determine if the corrected details are acceptable. We strive to present error-free information on all of our items, and item descriptions are reviewed regularly to ensure accuracy.
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