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Shipping & Returns

We’ll be closed through November 11th while we make big changes to our Regal Ribbons  product line!  We’ll be expanding our special event sash lines and our custom color occasion ribbon offerings.  We will be retiring our custom ribbon lines and our ribbon supply offerings.  Please come back in November to see what’s new.

We’ll resume taking orders upon the relaunch our website on November 11th.

Shipping Information

We ship to the Continental US, HI, and AK only. We are based in Morgan Hill, CA. California sales tax applies to all orders shipped within the state of California.

Shipping time frame - orders containing Sashes only are delivered in 7-10 business days. All other items are delivered in 21 business days. Orders that contain both a sash(es) and other items will be delivered within 21 days of order placement.

Delivery Timeframe

Orders that contain only a sash or sashes will be delivered in 7 to 10 business days,  Orders that contain other items or a mix of other items and a sashes will be delivered within 21 day of your order placement date. 

Please contact us via email BEFORE your place your order if you need your order faster. We may be able to rush your order! Please include the item(s) you'd like to order, quantities,  your exact need date, and your zip code in your email so we can provide an accurate delivery quote.

Shipping Details

Some shipments require a signature. Please provide us with a shipping address where you or your designated recipient will be during the day. Please check your shipping address carefully before submitting your order. Additional shipping costs for forwarding or reshipment will apply if your package is returned to us or rerouted due to an invalid or incomplete address.

If you have special delivery placement instructions (ex. specific placement area for delivery, special bell-ringing requirements), please leave a note for your carrier at your delivery address. We do not add non-address information to the shipping label.

Orders shipped to California are subject to California sales tax.

We ship to the Continental US, AK, and HI only. We're sorry, but we do not ship to US territories or military addresses.

Return Policy

All custom sashes, custom color occasion ribbon and personalized item sales are final, we do not accept returns.   No returns or exchanges are accepted for dissatisfaction with ribbon color.  Please request a ribbon sample prior to placing your order if you are need an exact color match.

Replacement Policy

Orders that are damaged in transit, lost in transit, or misprinted are replaced with an exact replacement of the original order. If your order arrives damaged, please keep the packaging that it arrived in so that a proper claim can be made with the carrier, and contact us immediately by email to info@regalribbons.com

Proofreading of personalized items is the responsibility of the customer. Items incorrectly personalized due to customer error cannot be returned or exchanged.

Please check your order carefully upon receipt. All claims for damage or shortage must be made via email to info@regalribbons.com within 7 business days of receipt.